Terms Of Sale

MCOBEAUTY – TERMS OF SALE (UNITED KINGDOM)

Welcome to MCoBeauty! We sell cosmetics, skincare, beauty and fragrance products.

MCoBeauty is a trading name of, and this website (Site) is operated by, VidaCorp UK Ltd, a company registered in England and Wales, with company registration number 16046095, and having our registered office at C/O Oury Clark Chartered Accountants, 10 John Street, London, United Kingdom, WC1N 2EB (we, our or us).

These Terms of Sale (Terms) are between us and you, the person placing an order for products (Products) through the Site.

CONTACT DETAILS

You can contact us by live chat, telephone and email. Our telephone number is 020 7423 1100 and our email address is contactus@mcobeauty.co.uk

USE OF THE SITE

These Terms and our Terms of Use apply to all orders you place via the Site.
Please read these Terms and the Terms of Use carefully before you submit any order using our Site.

All personal data that you provide to us will be processed in accordance with our privacy policy. You can find our privacy policy here.
You must not use the Site and/or place an order for Products through the Site unless you are at least 18 years old.

These are consumer terms. Therefore, when using the Site, you must not purchase or use the Products for any commercial purposes, including commercial use or re-sale. If you do, these Terms will not apply.

ACCOUNTS

You may purchase the Products from us without an account, or you may choose to create an account with us, which allows you to review your order history, save your wish list and leave reviews for the Products you purchase. Further information about creating and using accounts on our Site can be found in our Terms of Use.

You must ensure that any personal data and contact details you give to us when creating an account are accurate and up-to-date.

The contact details are required to fulfil your order. We are not responsible for any loss you may suffer as a result of giving us the wrong contact details – for example, if an order is lost because you have given us the wrong address.

It is your responsibility to keep your account details confidential. We are responsible for any loss you may suffer as a result of our negligence or wrongdoing, but otherwise you are responsible for all activity on your account, including purchases made by anyone who has access to your account details.

ORDERS

If you place an order for Products on our Site, you are making an order to purchase the Products for the price listed on the Site at the time you place your order (including any delivery fees or other applicable charges and taxes).

It is your responsibility to check the order details, including selected Products, delivery details and price, before you submit your order through the Site.

All orders placed through the Site are subject to our acceptance and availability. We do our best to keep Products in stock and to keep the Site up to date with the availability of Products.

When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which will include an order number, the delivery and billing addresses, and a description of what was ordered. The order confirmation email does not constitute acceptance of your order. Your order is only accepted when we email you a dispatch notification to confirm that we have sent the Products.

At that point, a binding agreement is formed for the supply of Products to you in accordance with these Terms.

Our prices may vary over time due to promotional events or other factors. The Site contains a large number of Products, and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. If that happens, we will contact you to confirm the price, and you will have the choice of completing your purchase at the correct price or cancelling your order. We will rectify any such errors as soon as possible once we become aware of them.

We may choose not to accept your order for any reason and cancel it at any time before dispatch, and we will not be liable to you or to anyone else in those circumstances. For example, this may happen because:

there is a considerable delay in dispatching your order;
for any reason we cannot supply the Products you order (for example due to an event beyond our reasonable control);
the Products ordered were subject to an error on our Site (for example they were out of stock or in relation to a description, price or image); or
there is a problem with authorisation of your method of payment.

In such case, we will contact you using the details you provided when you placed your order and refund the applicable amounts paid upfront by you to us.

You may cancel your order at any stage before the Products are dispatched to you. To cancel your order prior to receiving the Shipping Notification, please contact Customer Care through live chat or email (customercare@mcobeauty.co.uk), or by replying to your Order Confirmation email and our team will arrange this for you. For further details, please see our Returns policy. Your right to cancel as set out in this clause is in addition to your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

PRICE AND PAYMENTS

You must pay us the purchase price of each Product you order, plus any applicable delivery costs, as set out on the Site (the Price) in accordance with this clause. All Products are inclusive of value added tax (VAT).

Prices for our products are subject to change without notice, and changes will not affect orders submitted by you prior to the change.

You must pay the Price upfront using one of the methods set out on the Site. We do not store any payment card details, and all payment information is collected and stored by our third-party payment processor(s).

We may offer payment through a third-party processor or a third-party buy-now-pay-later provider (e.g. Afterpay or Klarna). You acknowledge and agree that we have no control over the actions of the third-party processor/provider, and your use of any third-party payment method may be subject to additional terms and conditions between you and the relevant third-party processor/provider.

Where you order the Products for delivery outside of the UK, you may need to pay custom charges, import duties or taxes in addition to the Price, which may be imposed by the destination country or any intermediary countries through which the Products may transit (Additional Charges). These Additional Charges are not included in the Price and are your sole responsibility. We have no control over the assessment or collection of Additional Charges and cannot predict their amount. You are responsible for complying with all applicable laws and regulations of the destination country regarding the import of the Products, and it is your responsibility to check with your local customs office for more information before placing your order.

PRODUCTS

We make every effort to display as accurately as possible the colours, images, specifications, and details of the Products available on our Site. However, we cannot guarantee that your device's display of any colour, texture, or detail of the product will be accurate. Your Product may vary slightly from those images. The packaging of the Product may also vary from that shown on images on our website.

Complaints and Feedback: We are always seeking to improve our services and Products. If you have any feedback or a complaint, please notify us using our Contact Details above, via the webform in Contact Us , or reach out to us on live chat.

PROMOTIONS AND GIFT CARDS

Promotions: We may, from time to time, issue promotional discount codes for certain Products on the Site. To claim the discount, you must enter the valid promotional discount code at the time of submitting your order through the Site. The conditions of use relating to promotional discount codes will be set out on the Site. We may also run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.

eGift cards: eGift cards issued by us can be used to purchase Products on the Site. eGift cards are valid for 3 years from the date of purchase.

eGift cards cannot be redeemed for cash, resold, or used to purchase additional eGift cards.
Any unused balance will remain on the eGift card and can be applied to future purchases during the validity period.
If your purchase exceeds the amount on your eGift card, you must pay the difference using another payment method.
Refunds for Products purchased using an eGift card will be made to the original eGift card.
We are not responsible for lost, stolen, or damaged eGift cards or unauthorised use (except where caused by our negligence or wrongdoing).

Please treat your eGift card like cash and keep it secure.

Birthday/Promotional Vouchers: We may also offer Birthday/Promotional Vouchers which have separate validity periods and are subject to additional terms and conditions as specified on or provided with the Birthday/Promotional Voucher.

DELIVERY

We will deliver the Products to the delivery address you provide when making your order. We currently deliver to the areas set out in our Shipping Policy. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area, please contact us to discuss delivery options.

We normally dispatch Products within 48 hours of receiving an order, unless otherwise noted on the Site. However, dispatch timeframes are an estimate only and may be affected during sales periods. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery carrier. If our supply of the Products is delayed, then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. We are not responsible for delays caused by events outside our control, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not yet received.

If you need to change the delivery day or delivery address, you may do so via the Site within 30 minutes of placing your order. After this time, it may not be possible to make any changes to your order, including any changes to the delivery day or delivery address.

We deliver the Products using a range of delivery methods, as set out on the Site. You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, you agree that we may leave the Products at your premises at a safe place specified by you, or the carrier may leave you a card and you can rearrange delivery or collect it from them. Please check your tracking on the carrier’s website for more information.

Responsibility/risk of loss for the Products will pass to you, and legal delivery is completed when the Products have been delivered to our carrier for shipping to you at the delivery address specified by you in your order. We are not responsible for the loss, damage or destruction of Products after they have been delivered.

RETURNS

Change of mind returns

You have a legal right to change your mind about a Product and receive a refund for it, including standard delivery costs.

You have 14 days to change your mind and submit a return request for the Products. The 14 days starts the day after you (or someone you nominate) receive the Products, or where the Products are split into several deliveries over different days, you have until 14 days after the day you receive (or someone you nominate receives) the last delivery.

We only offer change of mind returns for Products purchased via our Site. If you have purchased any Products via our retail partners (whether in store or via their online store), any returns will need to be made to the relevant retail partner in accordance with their returns policy. Any Products returned to us that were purchased from our retail partners will be sent back to you, at your cost.

Where you decide to cancel an order after the Products have been dispatched, you must return them to us or the relevant third party supplier (as applicable).

When you don't have the right to return the Products for a change of mind

We do not accept returns for change of mind if any Products sealed for health protection or hygiene purposes have been unsealed after you receive them.

How to request a return

If you want to request a change of mind return, you should firstly check that your Product is eligible for a return (as set out above).

If the Product is eligible for a return, reach out to our customer care team who will facilitate the return and provide you a lavel to affix to the parcel of items being returned. You can do this by replying to your Order Confirmation, using the Contact Us form or live chat.

You must send the Products back to us within 14 days of submitting your returns request.

Deductions from your refund

We may make a deduction from any refund due to you if you have damaged the Products that are being returned, or if the Products have been handled in a manner that goes beyond what might reasonably be allowed in a shop.

When your refund will be made

Provided that all return conditions have been met, we will make any refunds due to you as soon as possible (including the refund of standard delivery costs you paid when you placed your order, but not for any upgraded or express delivery costs), and in any event within 14 days from the day on which we receive the relevant Products back from you or evidence of their return. The refund will be issued to the original payment method, unless otherwise agreed.

If you cancel your order before the Products are dispatched, we will refund all sums paid (including any standard delivery costs) within 14 days of such cancellation.

Faulty or misdescribed Products

We are under a legal duty to supply Products that are in conformity with the contract, including that they are of satisfactory quality and match the description we gave to them. These rights are provided under the Consumer Rights Act 2015, and they are separate from the right to change your mind set out above.

If you believe that the Products we have supplied are faulty or not as described, please contact us using our Contact Details above. For advice about your legal rights, please contact your local Citizens Advice Bureau or Trading Standards office.

LIMITS ON AND EXCLUSIONS FROM OUR LIABILITY

Nothing in these Terms limits in any way our liability for death or personal injury caused by our failure to take reasonable care, or for any other liability that cannot, under English law, be excluded.

Subject to the above:

We are not responsible for any damage to Products which is caused by your failure to follow any advice we give you to keep Products safe (including any instructions or product manuals provided with the Products);
We are not responsible for any allergic reaction, skin sensitivity, irritation or other adverse effects which result from your failure to check the ingredients list for our Products,
We only supply the Products for domestic and private use to consumers. Where you use the Products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity;
If either of us does not comply with these Terms, the party in breach will only be responsible for any loss or damage that the other party suffers as a result if those losses are foreseeable (i.e., when the contract came into force, it would have been obvious that failure to comply would cause such loss or damage);
A party’s responsibility under these Terms—and the amount of any compensation they must pay—will be reduced in proportion to the extent the loss or damage was caused by the acts or omissions of the other party, including their failure to take reasonable steps to reduce the loss or damage.

DISCLAIMERS

Any information contained on the Site and in any materials provided with our Products is provided for general information purposes only and does not take into account your personal circumstances. This information is not intended to be advice or a substitute for professional medical advice. Our Products are not intended to diagnose, treat, cure, or prevent any disease or condition. If you have an existing health condition, we recommend you consult a medical professional before using our Products.

INTELLECTUAL PROPERTY

All intellectual property rights in relation to our Site and any content on the Site are governed by our Terms of Use.

All intellectual property rights (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with our brand and the Products) ("Our Intellectual Property") will at all times vest, or remain vested, in us.

We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used.

You must not use Our Intellectual Property for commercial purposes, including, for example, to advertise your own business, for re-sale, or for any other revenue generation activity.

You must not, without our prior written consent:

Copy (in whole or in part) any of Our Intellectual Property;
Reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party;
Breach any intellectual property rights connected with the Site, our brand or the Products.

Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:

You do not assert that you are the owner of Our Intellectual Property;
Unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us;
You do not damage or take advantage of our reputation, including in any manner that is illegal, unfair, misleading or deceptive;
You comply with all other terms of these Terms.

REVIEWS

We welcome and encourage customers to leave reviews of our Products. Our Terms of Use govern the submission of reviews:

GENERAL

Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to using our Site, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect when you placed your order.

Transferring this Agreement: You cannot transfer your rights or responsibilities under these Terms to anyone else , without our permission. We may transfer our rights or responsibilities to another company in our group (like a parent or related company) but we will make sure your rights are protected.

Contracts (Rights of Third Parties) Act 1999: These Terms are just between you and us and no one else has the right to enforce any of these terms on anybody who is not a party to it.

Governing law: These terms are governed by English law. Wherever you live, you can bring legal claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.